RINSE WORKS MOBILE VALETING Effective Date: 01/08/2024

Rinse Works Mobile Valeting strives to provide services with reasonable care and professionalism, adhering to applicable UK laws and industry practices. These terms and conditions ensure clarity and protect both the customer and Rinse Works Mobile Valeting.

Definitions

• Maintenance Customer: Regular customers receiving periodic valeting services.

• Fleet Valeting: Services provided to businesses for multiple vehicles (minimum fleet size: 5).

1. Customer Responsibilities When requesting a valet, customers agree to:

   • Verify the vehicle’s location before submitting a request.

   • Ensure services are available at the specified location.

   • Leave the vehicle in a public location accessible to our operatives.

   • Provide at least a 1.5m perimeter around the vehicle for safe operation.

   • Remove all personal, bulky items, car seats, and ensure the boot is empty.

   • Allow a 2-hour window for arrival; delays may occur due to traffic or unforeseen circumstances.

   • Understand that cleaning times provided are estimates, not guarantees.

   • Ensure the vehicle is drivable; non-drivable vehicles may not be serviced.

   • Acknowledge that services such as pet hair, sand, or mould removal have up to a 70% success rate.

   • Select the correct vehicle size during booking. Fees may be adjusted if the size is incorrect, with the option to cancel penalty-free.

   • Provide access to the vehicle within 15 minutes of the operative’s arrival.

   Failure to meet these responsibilities may result in cancellation without refund. Customers are also liable for any damage resulting from failure to comply with these requirements.

2. Water and Power Supply Rinse Works Mobile Valeting may require access to water and electrical outlets for certain services unless otherwise arranged. If unavailable, we will bring suitable equipment (e.g., generators, water tanks).

3. Bookings

   • Bookings can be made via the website, social media, Bark, or telephone.

   • Payment must be made in advance via credit/debit cards, Apple Pay, Google Pay, or Clearpay (subject to availability).

   • Customers may cancel bookings within 14 days of payment, per UK Distance Selling Regulations, unless the service begins within this period.

   • Rinse Works reserves the right to cancel, refuse or limit bookings.

4. Pricing

   • Prices are listed on our website, promotional materials, or can be obtained by contacting us.

   • Quotes are valid for seven days unless otherwise stated.

   • Prices may change without notice due to vehicle size, condition, or regional demand. Adjustments will not affect confirmed bookings unless additional services or corrections are required due to inaccurate information provided by the customer.

5. Contact

   • Customers may be contacted regarding their booking.

   • You can opt out of notifications via our website or by following the opt-out instructions in our messages. Email hello@rinseworks.co.uk asking to be removed from any marketing lists.

6. Rinse Works Responsibilities

   • Services will be performed with reasonable skill and care.

   • Rinse Works is not liable for:

     • Damage or loss to the vehicle or its contents, except where caused by negligence.

     • Damage to vehicles with satin/matt paint, PPF, or ceramic coatings.

     • Damage to engine components during engine bay cleaning.

     • Indirect, special, incidental, or consequential damages, including loss of profits or vehicle use.

   • Customers must disclose pre-existing damage before services begin.

   • Operatives reserve the right to refuse service if the location is unsafe or the vehicle presents a health risk.

7. Photographic Evidence

   • Photographs may be taken before and after the service to document the vehicle’s condition. These photographs will be stored securely and used solely for dispute resolution.

   • Marketing Use:

     • Rinse Works reserves the right to use photographs of vehicles for marketing purposes, including but not limited to our website, social media platforms, and promotional materials.

     • Images used for marketing will not include identifying details such as license plates or personal belongings.

     • Photographs will be retained for up to 12 months and then securely deleted unless required for ongoing disputes or explicitly agreed otherwise for marketing purposes.

     • Customers who do not wish their vehicle images to be used for marketing must inform Rinse Works in writing before the service.

8. Bad Weather Clause

   • Rinse Works reserves the right to reschedule appointments due to adverse weather conditions (e.g., heavy rain, snow, extreme temperatures). Refunds will not be issued for weather-related cancellations, but bookings will be rescheduled. Partial refunds may be offered at Rinse Works’ discretion if rescheduling is not possible within 7 days.

9. Ceramic Coating Warranty

   • To maintain ceramic coating warranties, vehicles must undergo a valet, including a decontamination service, by Rinse Works at least every six months.

   • Damage caused by third-party washes, automated car washes, or other valeters will invalidate the warranty.

   • All claims must be inspected and verified by Rinse Works.

10. Refunds and Compensation

    • Refunds or compensation are offered at Rinse Works’ sole discretion and evaluated on a case-by-case basis.

    • Customers requesting refunds without valid cause may incur a £35 administrative fee.

    • Issues with any work must be made within 24 hours of service.

    • Refunds may take up to 10 working days to process. Please check with your bank for further information.

11. Cancellation Policy

    • Cancellations must be submitted via email or telephone and confirmed by Rinse Works.

    • Cancellations made with 48 hours’ notice will be refunded in full.

    • No refunds will be provided for cancellations made with less than 48 hours’ notice.

    • Same-day bookings are non-refundable.

    • No-show customers are non-refundable.

    • If Rinse Works cancels, you will be refunded in full.

12. Late Payment Fees/Non-Payment

    • Payments not made within 48 hours of service completion will incur a £25 late fee.

    • Customers are responsible for additional costs incurred for debt recovery, including legal fees.

13. Fleet Valeting Conditions

    • Minimum fleet size: 5 vehicles.

    • Custom pricing and agreements: Contracted pricing will apply based on the scale and scope of services.

    • Rescheduling: Fleet services will be pushed back by 1 week in case of cancellations or other unforeseen circumstances.

14. Data Protection and Privacy

    • Rinse Works processes personal data in compliance with the Data Protection Act 2018 and GDPR.

    • Customer data will be used solely for service provision and not shared without consent, except as required by law.

    • Customers may request access, correction, or deletion of their personal data at any time by contacting Rinse Works.

15. Governing Law and Jurisdiction

    • These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Dispute Resolution

    • Both parties agree to attempt resolution through negotiation.

    • If negotiations fail, disputes will first be referred to mediation.

    • If mediation does not resolve the matter, binding arbitration will follow under UK law.

17. Force Majeure

    • Rinse Works is not liable for failure to perform due to causes beyond our control, including but not limited to acts of God, natural disasters, pandemics, governmental intervention, extreme weather conditions, utility failures, or labor strikes. Customers will be notified of delays or cancellations resulting from such events.

18. Maintenance Customer Cancellation

    • If you are a maintenance customer and wish to end your service with Rinse Works Mobile Valeting, you must provide 14 days’ notice via email. Failure to do so will result in charges for the next scheduled service, after which your service will be terminated.